Desktop Systems Specialist Apprentice
Core
Provide end-to-end technical support and service to end users related to network infrastructure, internal desktop, productivity and collaboration tools, and business applications.
Role type
Desktop Systems Specialist Apprentice
Builds
Internal IT support services for corporate users
Domain
Corporate IT / Desktop Support
Deliverable
client delivery
Required skills
troubleshooting, hardware installation and configuration, software installation and configuration, user account management, knowledge base documentation, preventive maintenance planning, Help Desk ticket handling, remote and on-site support
Preferred skills
O365 applications, Active Directory, ticketing systems, scripting for automation, Linux
Technologies
Microsoft Office suites, browsers, remote access tools, VPN clients, video conferencing equipment, PC, laptops, printers, mobile devices, network interfaces, docking stations, USB drives, disk drives
Responsibilities
Act as a first level problem identification and resolution resource; Respond to Help Desk issues and document resolution; Identify and escalate urgent situations; Provide desktop hardware, software, phone system and conferencing support; Install, configure, and troubleshoot systems including PCs, laptops, printers, and peripherals; Maintain video conferencing equipment or phone systems; Assist in the implementation of preventive maintenance plans; Maintain user accounts; Maintain computer supplies and update inventory; Assist with daily support and maintenance of backup operations; Create and maintain knowledge base documentation
Seniority
Apprentice, entry-level IC
