Tier 2 Desktop Support Specialist
Core
Provide onsite and remote technical support to clients, resolving desktop, network, internet, software, and hardware issues.
Role type
Tier 2 Desktop Support Specialist
Builds
Reliable computer systems and service quality for clients
Domain
IT Service Delivery / Desktop & Network Support
Deliverable
client delivery
Required skills
Active Directory, Windows Server, Microsoft 365 administration, PC imaging, DNS, DHCP, asset management, QoS/VoIP configurations, Hyper-V, VMware, Fortinet, Cisco, TCP/IP, Microsoft Office
Preferred skills
data backup and recovery strategies, large-volume storage systems, managed network devices, routers, switches, firewall platforms
Responsibilities
Install, configure, maintain, and support computer systems, software, peripherals, servers, and network equipment; evaluate and prioritize service requests; document service work and client information; communicate professionally with clients and stakeholders; identify risks and report findings; attend daily huddles and weekly service meetings; escalate complex issues; assist with inventory and asset tracking; support process improvement efforts.
Seniority
Mid-level, hands-on IC
