Associate Partner, Solution Center
Core
First point of contact for HR inquiries via phone and email, managing cases, completing transactions, and maintaining accurate employee data for university employees, retirees, and candidates.
Role type
Tier 1 HR Service Center Associate
Builds
HR case management records and transactional data within Workday
Domain
Higher Education / Human Resources
Deliverable
dashboards & analysis
Required skills
HR operations, customer service, data entry, case management, Microsoft Office, communication, active listening, process improvement, data analysis
Preferred skills
Case management systems, policy development, regulatory interpretation, large dataset analysis, triage
Responsibilities
Answering inbound HR inquiries via phone and email, opening and updating cases in a case management solution, completing Workday transactions, maintaining accurate employee personnel files, escalating complex issues to Tier 2, identifying process improvement opportunities, analyzing data to inform system improvements.
Seniority
Individual Contributor, mid-level