Sr Assistant, PS First Contact Germany SCDMNT
Core
First point of contact for employees, managers, and third parties in Germany, handling People & Culture (P&C) inquiries via phone and service portal.
Role type
Senior People Services First Contact Specialist
Builds
Employee support workflows and P&C service delivery
Domain
Consumer Goods / Human Resources
Deliverable
client delivery
Required skills
P&C Shared Service Centre experience, Admin/People & Culture experience, Data entry, Certificate handling, GDPR data access/deletion handling, Knowledge base coordination, Stakeholder collaboration, Process improvement
Preferred skills
German language proficiency
Technologies
Genie service portal
Responsibilities
Respond to P&C-related enquiries via phone and service portal, Handle certificates and data entry for employees, Release documents for electronic personal and health files, Coordinate GDPR data access and deletion requests, Update personnel knowledge database, Collaborate with specialist teams on process improvements, Manage sub-projects in national and international initiatives
