Customer Support Services Specialist
Core
Initial point of entry for customer inquiry resolution via phone, email, chat, or service cases on human resources topics including payroll, benefits, and HR compliance.
Role type
Customer Support Specialist (Contact Center)
Builds
TriNet HR services for small to midsize businesses
Domain
Human Resources / Payroll / Benefits
Deliverable
client delivery
Required skills
Customer service, HR/payroll/benefits knowledge, CRM documentation, case management, KPI adherence, first contact resolution, Microsoft Office, PeopleSoft, Salesforce
Preferred skills
HR/payroll/benefics experience, bilingualism, contact center technologies knowledge