Sr. Analyst, Human Resources Service Centre
Core
Administer HR programs, services, and processes for a region while answering employee and manager questions and resolving issues.
Role type
Senior HR Service Analyst
Builds
HR operational processes and data updates
Domain
Human Resources
Deliverable
dashboards & analysis
Required skills
HR policy knowledge, HR systems proficiency, data management, case management, process improvement, onboarding/offboarding execution, background screening, right to work verification
Preferred skills
College or University degree, relevant HR work experience
Technologies
HR Portal, case management systems, call tracking systems
Responsibilities
Respond to and counsel employees and managers on HR policies, processes, and systems; process HR services requests including organization and compensation changes; perform operational processes such as onboarding, offboarding, and background screening; escalate critical matters to subject matter experts; provide continuous status updates and feedback to stakeholders; ensure high-quality standards and adherence to SLAs; document case details in the case management system.
Seniority
Senior, hands-on IC