Patient Access Liaison II – Access Center – Full Time 8 Hour Days (Non-Exempt) (Union)
Core
Primary point of contact for patient access to USC academic medical centers, handling communications, scheduling appointments, and verifying insurance coverage.
Role type
Patient Access Liaison (Access Center)
Builds
Patient appointment schedules and communication logs for USC Health Sciences Campus
Domain
Healthcare / Academic Medical Center
Required skills
Call management, patient registration, insurance verification, data entry, HIPAA compliance, multi-tasking, verbal communication
Preferred skills
Medical terminology, practice management systems, bilingual (Spanish/Chinese)
Technologies
Call management systems, Qgenda, electronic messaging systems
Responsibilities
Answer and direct incoming/outgoing calls and messages; schedule and confirm medical appointments; verify insurance coverage and advise on financial responsibility; perform data entry and reconcile records; coordinate care with medical personnel; process messages per HIPAA regulations.
Seniority
Individual Contributor, Entry to Mid-level