Patient Services Representative
Core
First point of contact for patients, handling appointment scheduling, administrative inquiries, and call routing in a healthcare environment.
Role type
Patient Services Representative (Customer Service)
Builds
Patient appointment schedules and administrative records
Domain
Healthcare
Deliverable
dashboards & analysis
Required skills
Inbound call handling, appointment scheduling, patient data verification, HIPAA compliance, Microsoft Teams, Office 365, English communication
Preferred skills
Healthcare administration, EHR systems, medical call center experience
Technologies
Windows 11, Microsoft Teams, Office 365, Patient management systems
Responsibilities
Answer incoming patient calls, schedule and confirm medical appointments, verify patient information, document calls and requests, route inquiries to providers, maintain confidentiality
Seniority
Entry-level / Individual Contributor