Patient Services Representative
Core
Remote Patient Services Representative serving as the first point of contact for patients to schedule appointments and handle administrative inquiries.
Role type
Patient Services Representative (Customer Support)
Builds
Appointment scheduling and patient administrative support for a US-based healthcare organization
Domain
Healthcare / Customer Service
Deliverable
product features
Required skills
Inbound call handling, appointment scheduling, patient data verification, documentation, scheduling software navigation, HIPAA compliance, English communication
Preferred skills
Healthcare experience, EHR experience, call center experience, Spanish language
Technologies
Microsoft Teams, Office 365, Windows 11, Patient management systems
Responsibilities
Answer incoming patient calls, schedule/reschedule/confirm/cancel appointments, verify patient information, document calls and requests, route inquiries, maintain confidentiality, escalate clinical questions
Seniority
Individual Contributor