Patient Services Specialist
Core
Administrative and patient services specialist supporting a dental school's Community Health department, managing patient referrals, eligibility verification, and grant compliance for HIV services.
Role type
Administrative Patient Services Specialist
Builds
Patient appointment schedules, grant compliance reports, and patient records for Community Oral Health Projects
Domain
Healthcare / Dental Education / Public Health
Required skills
Patient registration, referral processing, grant eligibility verification, data entry, appointment scheduling, HIPAA compliance, insurance terminology, bilingual communication (English/Spanish), Microsoft Word/Excel
Preferred skills
Associate's degree, dental terminology knowledge, customer service experience, high-volume environment experience
Technologies
Microsoft Word, Microsoft Excel, fax systems, online referral portals
Responsibilities
Retrieve patient referrals from online and fax sources; register new patients and assign IDs; verify patient grant eligibility; schedule appointments for specialty dentistry; enter monthly service data; track grant patient treatment for reporting; contact referring agencies for document updates; assist clinic manager with administrative tasks; provide translation services as needed.