Case Resolution Specialist, Employee and Labor Relations (UHR)
Core
Impartial consultation, conflict resolution, investigation, and problem solving for workplace complaints and inquiries.
Role type
Senior IC employee and labor relations specialist
Builds
Resolution plans, corrective actions, and training programs for a university community
Domain
Higher education + employment law
Deliverable
client delivery
Required skills
Workplace investigation, conflict resolution, policy interpretation, collective bargaining agreement analysis, trauma-informed interviewing, facilitation, documentation, employment law knowledge (ADA, FMLA, NLRA), risk mitigation
Preferred skills
Case management software (iSight, Salesforce, CaseIQ), Master's degree or Juris Doctorate, 7+ years experience
Technologies
iSight, Salesforce, CaseIQ
Responsibilities
Conduct impartial, confidential trauma-informed interviews and fact-finding meetings; document and maintain case records in a case management system; develop and communicate results, corrective actions, and recommendations for resolutions; provide outreach and training on resolving workplace concerns; assist with writing and maintaining employee policies; advise leadership on performance management and disciplinary processes; consult on complex employee and labor relations issues.
Seniority
Senior, hands-on IC