Patient Access Liaison III – Access Center - Part-Time Rotating Shifts (8) Hour Days Friday & Monday; (4) Hour Days Saturday & Sunday (Non-Exempt) (Union)
Core
Primary point of contact for patient access to academic medical centers, handling scheduling, registration, and insurance verification via phone and digital channels.
Role type
Patient Access Liaison (Call Center/Access Center)
Builds
Patient appointment access and care coordination for USC academic medical centers
Domain
Healthcare / Patient Access
Deliverable
client delivery
Required skills
Call management, patient registration, insurance verification, appointment scheduling, HIPAA compliance, multi-tasking, independent work
Preferred skills
Medical terminology, practice management systems, bilingual (Spanish/Chinese)
Technologies
Call management systems, Qgenda, electronic messaging systems
Responsibilities
Answer and direct incoming/outgoing calls, schedule and confirm medical appointments, verify insurance coverage, coordinate care with medical personnel, process messages, perform data entry for cancellations
Seniority
Individual Contributor, 3-5 years experience