Patient Services Assistant - Float Pool
Core
Performs clerical activities to support practice operations including customer service, scheduling, registration, and copay collections for patients.
Role type
Patient Services Assistant
Builds
Practice operations support for medical centers
Domain
Healthcare administration
Deliverable
Dashboards & analysis
Required skills
Customer service, medical terminology, written and oral communication, arithmetic calculations, task prioritization, multi-tasking
Preferred skills
Medical terminology
Technologies
EPIC, MyChart
Responsibilities
Receive and screen visitors and telephone calls; Schedule patient appointments and manage referral work queues; Perform patient registration, verify insurance, and collect co-payments; Generate telephone encounters and route to providers; Scan incoming medical records to patient MRN; Address and close out patient and provider messages; Assist with scheduling diagnostic tests and therapeutic procedures.
Seniority
Entry-level, individual contributor