Patient Access Liaison III – Access Center - Part-Time Rotating Shifts (8) Hour Days Friday & Monday; (4) Hour Days Saturday & Sunday (Non-Exempt) (Union)
Core
Primary point of contact for patient access to USC academic medical centers, handling scheduling, registration, and insurance verification via phone and digital channels.
Role type
Patient Access Liaison (Call Center/Access Center)
Builds
Patient appointment schedules and access pathways for USC Health Sciences Campus
Domain
Healthcare / Medical Administration
Required skills
Call center operations, patient registration, insurance verification, appointment scheduling, HIPAA compliance, omnichannel communication, data entry, multi-tasking
Preferred skills
Medical terminology, practice management systems, bilingual (Spanish/Chinese), customer service recovery
Technologies
Call management systems, Qgenda, electronic messaging systems
Responsibilities
Answer and direct incoming/outgoing calls, schedule and confirm medical appointments, verify insurance coverage, process messages, perform data entry for bumps/cancellations, assist with service recovery
Seniority
Individual Contributor, 3-5 years experience