Patient Access Liaison III – Access Center - Part-Time Rotating Shifts (8) Hour Days Friday & Monday; (4) Hour Days Saturday & Sunday (Non-Exempt) (Union)
Core
Primary point of contact for patient access to USC academic medical centers, handling scheduling, registration, and insurance verification.
Role type
Patient Access Liaison (Call Center/Access Center)
Builds
Patient appointment access and care coordination for USC Health Sciences Campus
Domain
Healthcare / Medical Access
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Call center operations, patient registration, insurance verification, appointment scheduling, HIPAA compliance, omnichannel communication, data entry, multi-tasking
Preferred skills
Medical terminology, practice management systems, Spanish/Chinese languages, Associate's/Bachelor's degree in healthcare
Technologies
Call management systems, Qgenda, electronic messaging systems
Responsibilities
Answer and direct incoming/outgoing calls and web-based communications; schedule and confirm medical appointments and diagnostics; verify insurance coverage and advise on financial responsibility; coordinate care with nurses and physicians; process messages and page physicians; maintain patient data and appointment records.
Seniority
Mid-level, hands-on IC