Patient Access Liaison I - Access Center - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Union)
Core
Primary point of contact for patient access to USC academic medical centers, handling communications, appointment scheduling, and message distribution.
Role type
Patient Access Representative (Customer Service)
Builds
Patient access services for USC Health Sciences Campus
Domain
Healthcare / Medical Administration
Deliverable
dashboards & analysis
Required skills
Customer service, telephone communication, appointment scheduling, message distribution, HIPAA compliance, multi-tasking, verbal communication, written communication
Preferred skills
Healthcare knowledge, medical terminology, practice management systems, bilingual (Spanish/Chinese)
Responsibilities
Answer and screen incoming/outgoing calls and electronic messages, schedule and confirm medical appointments, distribute messages to medical personnel, verify insurance, page physicians, assist with staff and patient concerns, perform service recovery or escalate issues
Seniority
Entry-level, individual contributor