Patient Access Center Supervisor - FT - Days - PAC
Core
Oversees daily operations of the Patient Access Center, managing appointment scheduling, pre-registration, financial services, and patient inquiries to ensure seamless customer experience.
Role type
Senior Patient Access Center Supervisor (Healthcare Operations)
Builds
Patient access workflows, appointment scheduling systems, and financial service processes for hospital patients.
Domain
Healthcare administration and patient access services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, HIPAA compliance, call monitoring and quality assurance, performance metrics management, staff training and development, conflict resolution, resource management, data analysis (Excel), EMR utilization
Preferred skills
Call/contact center experience, prior healthcare setting experience
Technologies
EPIC, Excel, telephones, web chats, SMS, faxes
Responsibilities
Leads, coaches, and retains assigned staff; conducts audits, quality investigations, and call monitoring; manages escalated patient interactions; develops employee engagement initiatives; coordinates division coverage and resource management; performs administrative duties including payroll and employee evaluations.
Seniority
Senior, hands-on IC with management responsibilities