Patient Access Liaison II – Access Center - Full Time 8 Hour Days (Non-Exempt) (Union)
Core
Primary point of contact for patient access to USC academic medical centers, handling communications, scheduling, and insurance verification.
Role type
Patient Access Representative (Call Center)
Builds
Patient appointment schedules and communication logs
Domain
Healthcare / Medical Administration
Deliverable
product features
Required skills
Call center operations, customer service, multi-tasking, verbal and written communication, data entry, insurance verification, HIPAA compliance
Preferred skills
Medical terminology, practice management systems, Spanish or Chinese language proficiency
Responsibilities
Answer and screen incoming/outgoing calls and messages, schedule and confirm medical appointments, verify insurance coverage and advise on financial responsibility, perform data entry and reconcile patient records, coordinate care with medical personnel, process messages per HIPAA regulations
Seniority
Entry-level to Mid-level, hands-on IC