Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Core
Primary point of contact for USC academic medical centers, handling incoming/outgoing calls, scheduling appointments, verifying insurance, and counseling students/families on health services.
Role type
Customer service representative (medical call center)
Builds
Patient appointment schedules, insurance verification records, student health service access
Domain
Higher education + Healthcare administration
Deliverable
Dashboards & analysis
Required skills
Interpersonal communication, multi-tasking, high-pressure environment management, flexible scheduling, HIPAA compliance awareness, medical terminology knowledge, computer literacy (scheduling systems)
Preferred skills
Call center experience, healthcare customer service experience, rehab/counseling environment experience, bilingual (Spanish/Chinese), knowledge of health insurance types
Responsibilities
Answer and screen telephone calls and electronic messages; Schedule and confirm medical appointments; Verify student health insurance coverage; Counsel students and families on health services and insurance policies; Refer students to appropriate services; Analyze student health inquiry trends; Maintain patient privacy and confidentiality
Seniority
Entry-level, non-exempt