Scheduler - LV Tropicana Family Med Cl - Full Time 10 Hour Rotating Shifts (Non-Exempt) (Non-Union)
Core
First point of contact for patients, handling check-ins, scheduling appointments, and answering questions to ensure a consistent customer service experience.
Role type
Front desk scheduler and patient coordinator
Builds
Appointment schedules and patient intake workflows
Domain
Healthcare / Medical Center
Required skills
Medical terminology, patient interviewing, eligibility verification, appointment scheduling, telephone communication, electronic medical record management
Preferred skills
Customer service experience in a medical environment
Responsibilities
Greeting and checking in patients, scheduling and confirming appointments, answering patient calls, verifying patient identity and eligibility, directing calls to appropriate departments, maintaining worklists in the electronic medical record, providing benefit plan and eligibility information
Seniority
Entry-level, individual contributor