Job
Core
Provide first-line technical support, monitor network performance, and resolve incidents for production systems and networks.
Role type
NOC Support Engineer
Builds
Reliable telecommunications services and network connectivity
Domain
Telecommunications / Network Operations
Required skills
Networking concepts, Incident management, Troubleshooting, Ticket lifecycle management, Operational reporting, 24/7 shift work
Preferred skills
CCNA certification, Previous NOC experience, University degree in Computer Science/Telecommunications/Engineering
Technologies
Cisco, Network monitoring tools
Responsibilities
Monitor network and service performance, troubleshoot and resolve incidents, manage support tickets, communicate service-impacting incidents, maintain operational records
Seniority
Entry to Mid-level