Job
Core
NOC Support Engineer ensuring reliability and performance of Cablenet's communication, work, and connectivity services through system monitoring, incident resolution, and cross-functional collaboration.
Role type
NOC Support Engineer
Builds
Production network and service availability for Cablenet customers
Domain
Telecommunications / Network Operations
Deliverable
client delivery
Required skills
Network operations, incident management, system monitoring, root cause analysis, ticket management, technical documentation, 24/7 shift work
Preferred skills
CCNA certification, network fundamentals knowledge, prior NOC or technical support experience
Technologies
Network monitoring tools, ticketing systems, network infrastructure
Responsibilities
Provide Level 1 technical support for production systems, services, and networks; Monitor network and service performance to identify and mitigate issues; Collaborate with engineers and developers to resolve complex technical issues; Manage support tickets from logging to resolution or escalation; Communicate service incidents, scheduled maintenance, and updates to relevant teams and stakeholders; Maintain accurate records of incident resolution, system events, and service incidents.
Seniority
Individual Contributor, operational level