Job
Core
Provide first-line technical support, monitor network performance, and resolve incidents for production systems and networks.
Role type
NOC Support Engineer
Builds
Reliable telecommunications services and network connectivity
Domain
Telecommunications / Network Operations
Required skills
Networking concepts, Incident management, Troubleshooting, Ticket lifecycle management, Operational reporting, 24/7 shift work adaptability
Preferred skills
CCNA certification, Previous NOC experience, University degree in Computer Science/Telecommunications/Engineering
Technologies
Cisco, Network monitoring tools
Responsibilities
Monitor network and service performance, troubleshoot and resolve incidents, manage support tickets, collaborate with technical teams, communicate service updates, maintain operational records
Seniority
Entry to Mid-level