ServiceNow CMDB & CSDM Expert
Core
Design, manage, and optimize the ServiceNow CMDB and CSDM framework to ensure accurate configuration data, governance, and alignment with ITSM/ITOM best practices.
Role type
ServiceNow CMDB & CSDM Expert
Builds
ServiceNow CMDB architecture, service mappings, and configuration data governance
Domain
IT Service Management / IT Operations Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow CMDB management, Common Service Data Model (CSDM), ServiceNow Identification & Reconciliation Engine (IRE), ServiceNow module expertise (ITSM, ITOM, CSM, SPM, HAM, SAM, TNI), CI classification and relationship definition, service mapping, ITIL processes, service-oriented architecture, automation of configuration data
Preferred skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITSM/ITIL certifications
Technologies
ServiceNow, Knowledge Base
Responsibilities
Lead CSDM adoption and alignment across business and IT services; Design, implement, and maintain the ServiceNow CMDB architecture & data model; Design and optimize ServiceNow discovery; Define CI classification, relationships, identification, and reconciliation rules; Collaborate with infrastructure, application, and service owners to ensure CMDB data accuracy; Drive automation to improve configuration data accuracy and operational efficiency
Seniority
Experienced, hands-on IC
