ServiceNow Hardware Asset Management (HAM) Consultant
Core
Implement, enhance, and manage Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within ServiceNow to improve asset visibility, data quality, and compliance.
Role type
ServiceNow HAM/CMDB Consultant
Builds
ServiceNow HAM, CMDB, Discovery, and Configuration Management solutions
Domain
IT Operations Management (ITOM) / IT Asset Management (ITAM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow HAM, CMDB, Discovery, Configuration Management, ITSM, CI relationships, service mapping, ITIL 4 processes
Preferred skills
Cloud environments, server/network infrastructure, data governance, stakeholder collaboration
Technologies
ServiceNow, ITAM, ITOM, SACM
Responsibilities
Configure and optimize Discovery schedules and patterns for accurate CI population; Maintain CMDB data quality, integrity, and governance standards; Manage hardware assets across the complete lifecycle; Perform CMDB audits, reconciliation, and data quality reviews; Develop dashboards and metrics for asset management and CMDB health; Create and maintain technical documentation and process guides.
Seniority
Mid-Senior, hands-on IC
