ServiceNow Hardware Asset Management (HAM) Consultant
Core
Implement, enhance, and manage Hardware Asset Management (HAM), CMDB, and Discovery capabilities within ServiceNow to improve asset visibility, data quality, and compliance.
Role type
ServiceNow HAM/CMDB Consultant
Builds
ServiceNow HAM, CMDB, and Discovery solutions for IT Operations and Asset Management teams
Domain
IT Service Management (ITSM) / IT Operations Management (ITOM)
Required skills
ServiceNow HAM, CMDB, Discovery, Configuration Management, ITIL 4, ServiceNow CSA, ServiceNow CIS (ITAM/ITOM/Discovery), CI relationships, service mapping
Preferred skills
Cloud, server, network, and infrastructure environments
Technologies
ServiceNow, HAM Pro, ITAM, ITOM, Discovery
Responsibilities
Configure and optimize Discovery schedules and patterns; maintain CMDB data quality and governance; manage hardware assets across the lifecycle; perform CMDB audits and reconciliation; develop dashboards and metrics for asset management; create technical documentation and process guides.
Seniority
Mid-Senior, hands-on IC
