ServiceNow ITOM/CMDB Specialist
Core
Provide expert guidance and support for the ServiceNow Platform, specifically configuring and customizing ITOM and CMDB to align with business goals and industry best practices.
Role type
ServiceNow ITOM/CMDB Specialist
Builds
Automated workflows, scripts, and optimized CMDB architecture for operational efficiency.
Domain
IT Service Management (ITSM) / IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow ITOM configuration, ServiceNow CMDB management, ITIL framework knowledge, ServiceNow ITSM, ServiceNow Discovery, ServiceMapping, SQL, Database technologies, Windows/Linux administration
Preferred skills
CIS Discovery certification, CIS Service Mapping certification, CMDB certification, Infrastructure Services context experience
Technologies
ServiceNow, Windows, Linux, SQL
Responsibilities
Collaborate with stakeholders to translate needs into technical specifications, configure and customize the ServiceNow Platform, develop automated workflows and scripts, ensure compliance with ITIL/ITOM/ITSM/CMDB standards, provide training on CMDB architecture, analyze issues and suggest solutions.
Seniority
Mid-level, hands-on IC