Configuration Management
Core
Implement automated workflows for Configuration Items (CIs), enforce the Common Service Data Model (CSDM), and maintain data accuracy in CMDBs.
Role type
Senior Configuration Management Engineer (SACM)
Builds
Automated CI workflows and reconciled CMDB data for enterprise IT infrastructure
Domain
IT Service Management (ITSM) / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow CMDB/SACM/ISP/CSDM expertise, ITIL process knowledge, data quality management, workflow automation, process documentation, KPI tracking, root cause analysis
Preferred skills
Experience with HP AM CDS and ITSM2, audit and compliance familiarity, large-scale enterprise environment exposure
Technologies
ServiceNow, HP AM CDS, ITSM2
Responsibilities
Implement automated workflows for CI creation and maintenance, record and maintain CIs in standard CMDBs, develop and update process documentation and work instructions, establish data quality checks and corrective actions, enhance ServiceNow ISP service requests, provide CFM consultations and training, participate in project audits and governance reviews, define and report internal SACM KPIs, support data transformation and validation
Seniority
Senior, hands-on IC
