Director, VSL Customer Success
Core
Lead a unified customer success strategy for K-12 districts, ensuring effective adoption, sustained engagement, and measurable impact on student outcomes through onboarding, implementation, and long-term support.
Role type
Director of Customer Success (EdTech)
Builds
Customer success playbooks, support operations, training materials, and analytics dashboards for K-12 districts
Domain
K-12 Education / EdTech
Required skills
Strategic planning, team leadership, K-12 environment expertise, data-driven decision making, cross-functional collaboration, process improvement, stakeholder management, implementation strategy, retention management, training delivery
Preferred skills
Experience with professional learning delivery, remote team management, product enablement, churn mitigation, forecasting
Technologies
Customer health metrics tools, reporting frameworks, knowledge management systems, analytics platforms
Responsibilities
Lead and develop a high-performing team of Customer Success Managers and facilitators; Own the end-to-end customer lifecycle from onboarding to retention; Design and scale customer success playbooks; Establish and monitor customer health and support performance metrics; Partner with Sales, Product, and Marketing to align strategies; Drive product adoption and expansion through data-informed engagement strategies; Improve processes and tools to increase efficiency and scalability.
Seniority
Director, strategic leadership with hands-on execution
