ARC Operations Manager
Core
Oversee the day-to-day functions of a law firm's Administrative Resource Center, managing word-processing and document-services operations to support legal practice and client service.
Role type
Operations Manager for Administrative Resource Center (Word Processing & Document Services)
Builds
Overflow and off-hours document-processing support for a national law firm
Domain
Legal Services / Administrative Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Supervisory experience, Microsoft Office suite (Word, Outlook, PowerPoint, Excel), advanced typing (70+ WPM), proofreading and editing, legal terminology familiarity, electronic court filing knowledge, project management, staff training and performance evaluation
Preferred skills
Experience with legal-specific software (AIA, NetDocs, WorkShare, Litera Change-Pro, BigHand Dictation), familiarity with ServiceNow and BigHand, risk management guidance, automation enhancement recommendations
Technologies
ServiceNow, BigHand, MS Teams, AIA, NetDocs, WorkShare, Litera Change-Pro, BigHand Dictation
Responsibilities
Manage intake requests across multiple channels (Inbox, ServiceNow, telephone, fax); coordinate workflow and assign work to staff and temporary backfill; ensure quality control through proofing and editing; develop and implement department policies and procedures; assess staff performance and provide feedback; report on team goals and accomplishments
Seniority
Mid-level Manager, hands-on operational oversight