Benefit & Eligibility Worker (Public Benefits Specialist)
Core
Perform eligibility determinations, redeterminations, and periodic reviews for public benefits applicants while providing person-centered, trauma-informed support services.
Role type
Public Benefits Specialist (IC)
Builds
Eligibility decisions and support services for state public benefit programs
Domain
Public Sector / Human Services
Deliverable
client delivery
Required skills
eligibility determination, policy interpretation, public interaction, trauma-informed care, active listening, clear communication, workload organization
Preferred skills
bilingual Spanish and English
Responsibilities
Conduct interviews with applicants, communicate eligibility decisions, handle correct and prompt eligibility determinations across the state, provide person-centered services with a trauma-informed approach
Seniority
Entry-level to Mid-level, hands-on IC
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