Information Technology Associate
Core
Provide on-site IT support for court locations, handling hardware/software troubleshooting, inventory management, and unified communications setup.
Role type
IT Desktop Support Associate
Builds
Court operational technology infrastructure (desktops, printers, VOIP, unified comms)
Domain
Public sector / Judicial / IT Infrastructure
Deliverable
product features
Required skills
Windows OS installation and configuration, enterprise environment management, hardware troubleshooting, network issue resolution, inventory management, VOIP and unified communications setup
Preferred skills
System efficiency evaluation, complex problem solving, technical communication
Technologies
Windows, Microsoft Teams, Cisco Finesse, Jabber, VOIP
Responsibilities
Respond to technical support requests via in-person, remote, phone, and Microsoft Teams; configure, install, and troubleshoot mobile and desktop equipment; manage security access for staff and judges; manage asset and annual IT technical inventory; configure and install VOIP phone systems and conference room equipment.
Seniority
Mid-level, hands-on IC