IT Specialist
Core
Provide technical support and troubleshooting for desktops, laptops, printers, mobile devices, and peripheral equipment while administering Microsoft Windows and Microsoft 365 environments.
Role type
IT Specialist (Help Desk & Infrastructure)
Builds
Support for government technology systems and user productivity tools
Domain
Public Sector / Government IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Active Directory administration, Microsoft Windows support, Microsoft 365 management, hardware installation and repair, network cabling (RJ45/RJ11), TCP/IP/DNS/DHCP fundamentals, cybersecurity basics, system patching, inventory management
Preferred skills
CompTIA A+/Network+/Security+ certifications, virtualization experience, backup systems knowledge, cloud-based technologies familiarity, CJIS security standards knowledge
Technologies
Active Directory, Microsoft 365, Windows, TCP/IP, DNS, DHCP, Network Cabling, Switches, Routers, Access Points
Responsibilities
Install, configure, maintain, and repair computer hardware and software; manage user accounts, permissions, and security groups in Active Directory; troubleshoot wired and wireless network connectivity issues; perform routine system updates, software deployments, and security patching; install, terminate, test, and troubleshoot network cabling; assemble, upgrade, and repair computer systems; maintain inventory records for technology assets; support cybersecurity efforts including endpoint protection and access controls; respond to help desk requests; assist with audio/visual equipment and conference room technology.
Seniority
Entry-level to Mid-level, hands-on IC