Employee Relations Partner
Core
Conducts expert-level investigations, triage, and resolution of workplace concerns (harassment, discrimination, wage issues) for a high-volume field population in the coffee industry.
Role type
Employee Relations Partner (HR)
Builds
Safe, compliant, and culturally aligned work environments for field staff and leadership.
Domain
Hospitality / Coffee / Human Resources
Deliverable
client delivery
Required skills
Workplace investigations, case and time management, employment law compliance, conflict de-escalation, legal and executive documentation, strategic risk mitigation, cross-functional collaboration
Preferred skills
Proficiency with HRIS platforms and ER case management software
Responsibilities
Conduct objective investigations into complex workplace complaints; Lead investigative interviews via phone, video, or in-person; Produce legally defensible investigative summaries and reports; Manage a high-volume queue of field cases while meeting SLAs; Partner with People Business Partners and Legal teams to deliver disciplinary or termination recommendations; Identify workplace trends and translate ER data into actionable feedback
Seniority
Mid-level, hands-on IC
