Customer Support Specialist
Core
Provide customer support via email, live chat, and phone for a fitness technology platform, resolving issues and maintaining customer relationships.
Role type
Customer Support Specialist
Builds
Customer support operations and knowledge base for a global fitness technology client base
Domain
Fitness technology
Deliverable
client delivery
Required skills
Zendesk, CRM management, bilingual communication (English/Japanese), issue escalation, knowledge base creation, product demonstration
Preferred skills
AI literacy, proactive problem ownership, feature feedback collaboration
Responsibilities
Handle customer inquiries across email, chat, and phone channels; identify and report technical issues to the Product team; maintain and update customer details in the CRM; contribute to the knowledge base by creating articles and saved replies; collaborate with Product Management to identify new features.
Seniority
Entry-level to Junior