Customer Service Representative
Core
Senior Customer Service Representative managing complex inquiries, order lifecycle, and team operations for a global mineral solutions provider.
Role type
Senior IC Customer Service Representative (Supply Chain)
Builds
Order management, customer support, and team standard operating procedures
Domain
Industrial minerals / Supply chain
Required skills
Order management, ERP systems, customer relationship management, process documentation, team mentoring, data analysis, logistics coordination, compliance management
Preferred skills
Export experience, SAP, GSuite, leadership experience, critical thinking
Technologies
SAP, GSuite
Responsibilities
Receive and confirm purchase orders, invoice customers, process returns and credits, manage consignment orders, oversee team workflow and train members, document standard operating procedures, coordinate with sales and supply chain, handle export documentation, monitor KPIs, resolve escalated customer issues
Seniority
Senior, hands-on IC with team leadership