Customer Support Senior Representative for Strategic Accounts
Core
Coordinate end-to-end order management for strategic accounts across EMEA, managing sales orders, RFIs/RFQs, and ensuring timely delivery.
Role type
Senior Customer Support Representative for Strategic Accounts
Builds
Operational excellence and high customer satisfaction for strategic accounts
Domain
Industrial manufacturing / Supply chain
Required skills
Order management, ERP systems (SAP/Oracle), RFI/RFQ processing, cross-functional coordination, data analysis (Excel/BI), project management
Preferred skills
Lean methodology, business compliance, tender support
Technologies
SAP, Oracle, Excel, BI tools
Responsibilities
Manage full order lifecycle from sales order entry to delivery; Coordinate with supply chain, application engineers, and CSOs; Support tender processes and RFQs; Act as escalation focal point for key accounts; Ensure business continuity and process improvement.
Seniority
Senior, 3–5 years experience