Customer Service Representative
Core
Manage customer orders, delivery coordination, billing support, and issue resolution for Eaton's industrial and commercial markets.
Role type
Customer Service & Sales Operations Specialist
Builds
Accurate order fulfillment, timely shipments, and customer satisfaction for data center, utility, industrial, and commercial clients.
Domain
Industrial manufacturing / Supply chain / Electrical products
Required skills
Order management, delivery coordination, billing support, export documentation, Letters of Credit (L/C) processing, accounts receivable collection, sales forecasting, SAP proficiency, Microsoft Office (Excel, Word, Outlook), international trade knowledge, EPC/distributor experience.
Preferred skills
Electrical industry background, technical product knowledge.
Responsibilities
Manage customer orders from receipt through delivery; serve as primary contact for inquiries on availability and shipment status; review and process orders for pricing and documentation accuracy; prepare shipping and export documentation; coordinate product replacements and investigate issues; manage Letters of Credit documentation; monitor billing and verify invoice accuracy; support sales operations with forecasting and reporting; follow up on outstanding receivables.
Seniority
Mid-level, hands-on IC
