Lead - FIS & People Placement
Core
Lead end-to-end Field Inquiry System (FIS) and People Placement capabilities to ensure effective field support, timely issue resolution, and efficient workforce placement.
Role type
Senior IC operations lead (FIS & People Placement)
Builds
Field support operations, workforce placement mechanisms, and governance frameworks
Domain
Operations / Workforce Management
Deliverable
dashboards & analysis
Required skills
Analytical Thinking, Business Analytics, Project Management, Stakeholder Engagement, Change Agility
Preferred skills
Digital Marketing, Media Campaigns, Sales, Waterfall Model
Responsibilities
Lead FIS/ServiceNow operations for triage, routing, and resolution; Manage People Placement and vacancy processes; Establish governance, SOPs, and quality controls; Partner with stakeholders to resolve complex inquiries; Drive automation and standardization of workflows; Lead, coach, and develop the team.
