Senior Manager - CRM Innovation & Experimentation
Core
Leads defined innovation opportunities and experiments within the CRM Innovation Labs to identify and test opportunities that improve customer engagement, user experience, and CRM capabilities.
Role type
Senior Manager, Innovation & Experimentation
Builds
Prototypes, proofs of concept, and decision-ready recommendations for CRM capabilities
Domain
Healthcare / Pharmaceuticals / Life Sciences / CRM
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Digital innovation, Product management, Technology scouting, Prototyping, CRM, Startup evaluation, Cross-functional coordination, Agile environments, Analytical thinking, Project management
Preferred skills
MBA or relevant master's degree, Healthcare/pharmaceuticals industry experience, Waterfall Model
Technologies
None explicitly stated
Responsibilities
Explore business challenges and market trends to identify CRM opportunities; Scout and assess startups and external capabilities; Shape opportunities into problem statements and hypotheses; Lead timeboxed discovery, prototyping, and proof-of-concept activities; Coordinate cross-functional contributors including engineering, data, and legal teams; Synthesize evidence into recommendations to advance, pivot, or stop opportunities; Maintain execution discipline through experiment plans and governance.
Seniority
Senior Manager, hands-on IC with strategic oversight
