Technical Services Technician II
Core
First-line technical support for IT infrastructure, hardware, software, applications, and networks for internal and external users.
Role type
Senior IC IT support technician
Builds
Reliable end-user technology availability and resolution of service requests
Domain
Healthcare IT / Enterprise IT Support
Required skills
Hardware troubleshooting, software installation, network connectivity diagnostics, ServiceNow ticket management, mobile device support, user access setup, vendor coordination, incident prioritization
Preferred skills
Associate degree in IT, experience in regulated environments, enterprise application support
Technologies
ServiceNow, Windows OS, iOS, Android, LAN, WAN, VPN, wireless networks, printers, peripherals
Responsibilities
Manage IT support phone queue and resolve hardware/software incidents; Diagnose and troubleshoot desktop, laptop, and network issues; Configure and deploy new hire technology; Coordinate repairs and inventory management; Escalate complex issues to specialized teams
Seniority
Mid-level, hands-on IC
