Information Communication & Technology Officer (Re-advertised)
Core
Providing end-user technical support, managing IT infrastructure, and ensuring network functionality for a global organization serving vulnerable children.
Role type
Information Communication & Technology Officer
Builds
Operational IT infrastructures, communication systems, and reliable network connectivity
Domain
Non-profit / Humanitarian aid / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Level 1 and 2 technical support, user account management, hardware installation and repair, network monitoring and configuration, data backup and security compliance, asset inventory management, vendor coordination
Preferred skills
ITIL certification, CCNA certification, MCP certification, wireless network knowledge, TCP/IP protocols, Microsoft Windows administration
Technologies
Cisco routers, Cisco Meraki, ServiceNow, Microsoft Office, Lotus Notes, Webex, Skype
Responsibilities
Respond to Level 1 and 2 support requests via phone, email, and remote tools; configure and install desktop PCs, laptops, and mobile devices; monitor and maintain LAN/WAN infrastructure; manage data backups and security policies; track performance metrics and manage computer asset inventory
Seniority
Mid-level, hands-on IC