Systems Application Analyst
Core
Support and advocate for Visa clients (financial institutions and vendors) by owning end-to-end resolution of complex incidents and outages.
Role type
Senior Systems Application Analyst (Incident Response & Operations)
Builds
Operational stability and timely resolution of critical client-facing incidents
Domain
Payments technology / Financial services infrastructure
Required skills
Incident management, API monitoring, log analysis, Unix/bash scripting, Python, ITIL practices, ServiceNow, File Transfer Protocol, ISO 8583, root cause analysis
Preferred skills
Networking concepts, distributed systems troubleshooting, stakeholder communication, team leadership, automation scripting
Technologies
ServiceNow, Splunk, Grafana, Prometheus, Linux, Python, bash, ISO 8583
Responsibilities
Own and drive resolution of incidents end-to-end, monitor and resolve VOCC outages, lead bridge stewardship efforts, assess incident impact and author communications, coordinate scheduled changes and releases
Seniority
Senior, hands-on IC
