Senior Specialist, Incident Response
Core
Lead major incident response and crisis communications for a fintech platform, translating technical chaos into clear client and executive updates.
Role type
Senior Specialist, Incident Response (Crisis Communications & Operations)
Builds
Crisis response playbooks, status communications, and post-incident remediation strategies for Wealthsimple's financial products.
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Major incident response leadership, crisis communications, technical-to-plain-language translation, cross-functional stakeholder management, regulatory/compliance awareness, post-incident review facilitation
Preferred skills
Incident management tooling (PagerDuty, Rootly), monitoring tools (Datadog), SQL/data analysis, bilingualism (English/French)
Technologies
Slack, Notion, PagerDuty, Rootly, Datadog, SQL
Responsibilities
Deliver proactive briefs to senior leaders and author external communications during incidents; Bridge gaps between engineering and business by translating logs and root causes; Identify Legal/Compliance review needs; Establish playbooks and writing standards; Manage executive expectations; Partner with Data Science for impact quantification and remediation.
Seniority
Senior, hands-on IC
