Tech Ops Engineer - Incident Management, Central Technical Operations Services (CTOS)
Core
Incident Manager responsible for high-availability incident response, event detection, and operational excellence for the Amazon Retail Website.
Role type
Senior IC Systems Engineer (Incident Management)
Builds
Incident management systems, alerting tools, and operational processes
Domain
E-commerce / Cloud Operations
Required skills
Incident management, event detection, automation/scripting (Python, Java, Bash), networking fundamentals, cross-functional collaboration, documentation, SLA management
Preferred skills
Distributed computing, Agile/Scrum, Service Oriented Architecture, network troubleshooting (TCP/IP, DNS, routing), leading cross-functional incident response
Technologies
Python, Java, Perl, PHP, Ruby, Bash, Shell, Unix, Linux, Windows, TCP/IP, DNS, cURL
Responsibilities
Design and optimize event detection and incident management systems; drive down mean time to resolution via proactive monitoring; create and improve operational documentation; resolve recurring platform issues; participate in global 24/7 follow-the-sun rotation; contribute to hiring.
Seniority
Senior, hands-on IC