Incident Manager
Core
Orchestrate incident response, drive regulatory compliance reporting, and lead post-mortems to ensure platform stability and resilience for millions of users.
Role type
Senior Incident Manager (FinTech)
Builds
Reliable financial platform infrastructure and compliance reporting processes
Domain
FinTech / Financial Services / Operational Resilience
Required skills
Incident response orchestration, regulatory compliance reporting (DORA, PSD2, GDPR), stakeholder communication, blameless post-mortem leadership, incident framework evolution, proactive stability analysis
Preferred skills
Building incident management programs from scratch, ITIL certification
Technologies
Splunk, Datadog, Grafana, Prometheus, Cloud infrastructure, Microservices, AI systems
Responsibilities
Take command during critical events from detection to remediation, ensure incidents are classified and reported per regulatory mandates, deliver clear updates to leadership and stakeholders, lead root cause analysis and preventative measure implementation, refine incident management processes and tooling, analyze monitoring data to identify trends and neutralize issues proactively
Seniority
Senior, hands-on IC
