Technical Support Engineer
Core
Provide technical support, consulting, and best practices to developers, merchants, and internal teams regarding post-integration issues with Airwallex's global financial platform.
Role type
Technical Support Engineer (Fintech/Payments)
Builds
Airwallex unified payments and financial platform for global businesses
Domain
Fintech, Global Payments, Financial Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting, problem-solving, ticket handling, SQL, REST/JSON/SOAP, Python/Java/PHP/C#/JavaScript/Shell scripting, Web technologies (HTTP/HTTPS), Splunk, Grafana
Preferred skills
E-commerce, payment, or fintech industry experience
Technologies
Python, Java, PHP, C#, JavaScript, Shell scripting, SQL, REST, JSON, SOAP, Splunk, Grafana, HTTP, HTTPS
Responsibilities
Work directly with developers and merchants on post-integration issues; conduct test scenarios for technical issues; install and configure test environments and payment APIs; communicate technical issues to customers and internal departments; identify irregularities in functionality; develop technical documentation (sample code, logs, FAQs); support global incident management coordination.
Seniority
Mid-level, hands-on IC