Cloud Support Engineer
Core
Lead investigation and resolution of high-priority incidents for cloud-native banking platforms, shaping tooling and processes to improve support delivery and platform stability.
Role type
Senior Cloud Support Engineer (SRE/DevOps)
Builds
Hosted SaaS product and bank-hosted Vault deployments for financial institutions
Domain
Fintech / Core Banking / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident management, root cause analysis, Linux systems administration, Golang, Python, Kubernetes, Terraform, AWS/GCP, Docker, observability stacks (Grafana, Prometheus, EFK)
Preferred skills
Self-managed software deployment in client clouds, core banking infrastructure knowledge, gRPC/protobuf patterns, open-source contributions
Technologies
Vault Core, Kubernetes, Terraform, AWS, GCP, Docker, Grafana, Prometheus, EFK, Golang, Python, gRPC
Responsibilities
Lead investigation and resolution of high-priority or complex incidents; Own escalations end-to-end during high-pressure client situations; Develop and refine tools, dashboards and automation to improve support delivery; Identify recurring issues and lead solutions to improve platform stability; Contribute to internal documentation, playbooks and root cause analysis reports; Support both hosted and self-managed deployments of Vault; Actively shape the evolution of the support model and processes
Seniority
Senior, hands-on IC with leadership responsibilities