Application Support Analyst
Core
Deliver 2nd line technical support for internal business applications, investigate complex issues, and collaborate with Customer Service and Business Operations teams to ensure smooth application operation.
Role type
Application Support Analyst (2nd line)
Builds
Internal business applications supporting Customer Service and Business Operations
Domain
Fintech / Payment technology
Deliverable
client delivery
Required skills
technical problem-solving, API and integration understanding, SQL, data security best practices, agile methodology, knowledge base creation
Preferred skills
AWS systems support, Intercom/Zendesk/JIRA, CRM/ERP support, REST-integrated systems, Python scripting, AI/LLM tools, low-code platforms, Redis/Memcached, Datadog/AWS CloudWatch
Responsibilities
Conduct in-depth investigation and analysis of complex technical issues; Collaborate with cross-functional teams to identify application needs and deliver interim solutions; Create knowledge base articles for internal teams; Work with data ensuring secure and effective storage and processing; Continually improve tooling, practices, and knowledge; Participate in proactive technical projects
Seniority
Individual Contributor