Consultant, Client Success
Core
Own holistic post-sale operational relationships for Visa clients, driving product adoption, implementation, and business growth.
Role type
Senior individual contributor client success consultant
Builds
Client success plans, implementation strategies, and client education materials
Domain
Payments technology and financial services
Deliverable
client delivery
Required skills
client relationship management, success planning, data analysis, technical communication, stakeholder management, incident escalation, client training development
Preferred skills
project management, critical thinking, proactiveness, customer-centricity
Technologies
Microsoft Office (Excel, PowerPoint, Word), Generative AI tools (ChatGPT, Microsoft Copilot)
Responsibilities
Oversee implementation of new Visa products to maximize adoption; Build trusted advocate status with key stakeholders; Drive initiatives to improve product adoption and self-service tool usage; Develop client education and training materials; Lead periodic operational reviews; Act as escalation point for major incidents; Monitor client health and optimize performance.
Seniority
Senior, hands-on IC