Workstation Support Associate
Core
Delivering onsite technical support for Visa staff, focusing on workstation, endpoint, mobile, and collaboration technologies.
Role type
2nd-level Workstation Support Associate
Builds
Reliable IT operations for end users across Windows, Mac, and mobile platforms
Domain
Corporate IT / Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS troubleshooting, Mac OS troubleshooting, Microsoft 365 support, PowerShell scripting, Bash scripting, Python scripting, conference room AV validation, printer troubleshooting, ITSM tool usage, asset database management, root cause analysis
Preferred skills
Enterprise environment experience (300+ users), intermediate networking knowledge, hardware troubleshooting, collaboration technology support, automation/agentic AI workflows, ITIL concepts
Technologies
Windows, Mac OS, Microsoft 365, PowerShell, Bash, Python, ServiceNow, iOS, Android
Responsibilities
Provide 2nd-level support for escalated workstation, endpoint, and mobile incidents; perform diagnostics to isolate issues and drive durable fixes; proactively identify and reduce repeat issues through pattern analysis; create and maintain scripts/automations to eliminate recurring issues; validate conference room technology and support AV equipment; provision and deploy workstations; maintain asset database accuracy; create knowledge articles and SOPs.
Seniority
Mid-level, hands-on IC