Senior Technical Support Technician
Core
Primary on-site IT owner for the Dusseldorf office, managing hybrid environments, enterprise A/V solutions, and local asset lifecycle.
Role type
Senior Technical Support Technician (Site Owner)
Builds
Operational stability for local office hardware, A/V systems, and user endpoints
Domain
Enterprise IT Operations / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mac and Windows configuration and troubleshooting, enterprise A/V and conferencing support, ServiceNow (Incident, Request, Asset modules), networking fundamentals (LAN/WAN, Wi-Fi, IP, DNS, DHCP), endpoint management (Windows, macOS, Linux), inventory and asset lifecycle management
Preferred skills
PowerShell, Bash, Python scripting, MDM platforms (Jamf, Intune), Zero Trust security frameworks, executive-level user support
Technologies
ServiceNow, Poly, Cisco, Logitech, Microsoft Teams Rooms (MTR), Jamf, Intune
Responsibilities
Act as the face of IT for the Dusseldorf site with full ownership of the local tech environment, manage and resolve incidents and service requests independently, serve as the primary escalation point for complex technical issues, take absolute ownership of local hardware lifecycle including MAC activities, provide expert-level support for enterprise A/V and collaboration systems
Seniority
Senior, hands-on IC
